Terms & Conditions


The NDIS and this Service Agreement

The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:

CATA provides Creative Art Therapies, such as art, music, movement/dance, poetry/creative writing, sand play, and drama within the context of psychotherapy, rehabilitation and/or counselling. Art therapy is the purposeful use of these creative processes for the expression, experience and understanding of personal trauma, to support Mental Health and Wellbeing.

CATA designs ALL programs specific to the need. Specific to the goal.

The supports described in this Service Agreement are reasonable and necessary supports specified in the statement of supports in the Participant’s NDIA current plan (under section 37 of the National Disability Insurance Scheme Act 2013). CATA will adhere to the National Disability standards.

  • The Participant’s NDIA plan is expected to remain in effect during the period the supports are provided; and
  • The Participant will immediately notify the Provider if the Participant’s NDIA Plan is replaced by a new plan or the Participant stops being a participant in the NDIA.


Cancellations and Absences

The NDIS cancellation policy has been adopted by CATA and delineates that if a participant makes a short-notice cancellation, which is after 3pm the day before the service, the service provider will charge up to 80% of the agreed price for the cancelled appointment. This fee will be waived if CATA is given at least 24 hours’ notice of an intended absence. Notified absences need to be provided in writing to info@cata.org.au  If payment has been processed, a credit note will be issued. No cash refunds will be processed. In exceptional circumstance, the parent/carer should contact the CEO to discuss arrangements.

Please note for planned cancellations or if the participant is unable to attend the full term for whatever reason, you will need to email the office at info@cata.org.au or the assigned Art Therapist, the details prior to NDIS funds being drawn down or committed so that you can be charged accordingly. No refunds or credits are given for unforeseen circumstances that resulted in a cancellation and/or individual classes missed due to illness, injury or any other reason.


Changes to this Service Agreement

If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by both Parties.


Ending this Service Agreement

Should either Party wish to end this Service Agreement they must give one months’ notice, in writing with an email to info@cata.org.au. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.

Please note:

The NDIS price for services is set by the NDIA and is reviewed annually. CATA reserves the right to change the price of its services in accord with any changes made by the NDIA to service pricing.

Participants will be charged the full NDIS rate and only if their package allows partial funding by NDIS they need to cover the balance.

The Participant will pay the invoice within 14 days from the date of issue. A late fee will apply for payments made past this invoice due date.


Agreed Code of Conduct

By enrolling in the CATA program you agree to the following standards:

  • Participants or family members who are unwell must cancel sessions, giving at least 24 hours notice
  • Photography consent form will be discussed prior to any footage taken
  • Participants under the age of 18 must have a parent/guardian/carer present for duration of session
  • Participants over the age of 18 will be assessed case by case if additional attendance is required



At any stage during your interaction with CATA should you wish to use the services of an advocate please contact the Office of the Public Advocate on 1300 309 337 or via their website on www.publicadvocate.vic.gov.au

The Victorian Public Advocate is empowered by law to promote and safeguard the rights and interests of people with a disability.

There are a number of other specific advocacy agencies funded through the OPA. They can be found on the Department of Human Services, Victoria website – please click on the link below:
http://www.dhs.vic.gov.au/for-service- providers/disability/protecting-rights/disability-advocacy/disability-advocacy- organisations

Feedback, Complaints, Disputes and Resolution Process

CATA welcomes feedback from the participant or participant’s representative and seeks to resolve any concerns a participant may have, in a timely and professional manner.

If the participant wishes to give CATA feedback or has a dispute, the participant can talk to their Art Therapist or staff member at CATA Head Office. Alternatively, please complete our online feedback form.

If the participant is not satisfied with the outcome they can contact CATA CEO at the office. The Participant may also wish to make contact with the Office of the Disability Service Commissioner on 1800 677 342, or visit the ODSC website on www.odsc.vic.gov.au for further information.


CATA will:

  • protect your privacy and confidential information
  • consult the participant and/or your parent/carer on decisions about any changes to the services provided
  • listen to your feedback and resolve problems quickly
  • treat you with courtesy and respect